Please, have mercy on the poor servers of the world as I am one of them.
We got righteously slammed today. Had it not been for our incredible management staff who poured in to assist us, we’d still be stuck on lunch.
The day started out with some smoke from the kitchen setting off the fire alarm. At my law firm job this happened quite a bit, for some reason, and I knew all you had to do was go to the box and reset the alarm. Not quite so easy at the eatery. That magical button was way up behind the ceiling tiles. Big Chef, as in, Owner Chef, had to make a strafing run to reset it… about 30 seconds before customers started arriving.
Then, it was on! I had my first large table today of six peeps, I got my table numbers mixed up, I had to create a table number, I’m pretty sure I forgot to charge someone for a salad, I learned what “on the fly” means, and I had to talk myself out of breaking down at the POS system. One of my managers totally saved my rear by getting two salads “on the fly” and she actually made another one “on the fly.” One minute she is serving food and the next she’s behind the counter making the food. She rules.
When it was over, it looked like a bomb had gone off in the restaurant. Every table, except the high tops, were dirty. We were lucky to be able to seat the two tables that came in after the rush and even now, I’m not quite sure how we accomplished that. Well, I do. Its called teamwork. I wish more managers knew the meaning of that word because they sincerely foster a close relationship between management, servers, and cooks where I work.
On the bright side, other than simply surviving today, I got my first compliment from a customer yesterday. Not only did she compliment me, but she bragged on our restaurant from stem to stern to me, before ever saying anything to management before she left. And, when Big Chef was there today, he mentioned it to me and that made me feel good. Plus, she tipped me almost 100% of the tab. And that was before I did a little tap dance at the table. It was her friend’s birthday!
Today, I doubt anyone was bragging much. Frankly, the other server and I were quite surprised that we got tipped at all by some folks. Hell, I was surprised some folks didn’t ask for a refund. Again, our superb management team got our asses out of a huge sling today and I learned more lessons. I guess it couldn’t have been as bad as I thought, probably just because I felt like I was drowning, doesn’t mean folks saw water filling up my eyeballs. Just keep smiling, smiling, smiling.
The other lady that started the same day as me, well, she didn’t make the cut. I guess the other staff gave her a bad review and said she didn’t quite “fit.” That made me feel bad for her and I told Hal, the server that I survived today with, that had they done that to me, I would have bawled my eyes out. Well, then again, if I didn’t feel the fit, then I probably wouldn’t have, and I would have been glad to go and find my niche somewhere else.
And I forgot to actually post this, so all of it happened yesterday. Have a great day!